1. Introduction
Expert Incubators LLC ("we," "our," or "us") operates the SalesMax CRM platform and related services (the "Service"). We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at expertincubators.com or use our Service. It also describes your privacy rights and how the law protects you.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Service. By using the Service, you consent to the practices described in this policy.
2. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account or subscription
- Request a consultation or contact us
- Subscribe to our newsletter or communications
- Use the Service's features and functionality
- Participate in surveys or provide feedback
This information may include:
- Name, email address, and phone number
- Company name, job title, and business information
- Billing and payment information
- Customer relationship data you input into the Service
- Any other information you choose to provide
Automatically Collected Information
When you visit our website or use the Service, we automatically collect certain information about your device and usage:
- IP address, browser type, and operating system
- Device information and unique identifiers
- Pages visited, time spent, and navigation paths
- Referring website addresses and search terms
- Cookies and similar tracking technologies data
3. Communications Data (SMS, Email, Voice)
IMPORTANT: A2P Messaging Data Collection
When you use our Service's communication features, we collect and process data related to SMS/text messages, emails, and voice calls as described below.
SMS/Text Messaging Data:
When you use our SMS/text messaging features or provide your phone number, we collect:
- Phone Numbers: Your phone number and the phone numbers of your contacts/recipients
- Message Content: The content of SMS/text messages sent and received through the Service
- Delivery Status: Message delivery confirmations, read receipts, and failure notifications
- Metadata: Timestamps, message length, sender/recipient information, and conversation threads
- Opt-Out Requests: Records of STOP, UNSUBSCRIBE, and other opt-out commands
- Usage Statistics: Message frequency, volume, and patterns
- Carrier Information: Mobile carrier details and network information
Email Communication Data:
When you use our email features, we collect:
- Email addresses (sender and recipient)
- Email content, subject lines, and attachments
- Open rates, click-through rates, and engagement metrics
- Unsubscribe requests and email preferences
Voice Call Data:
When you use our voice calling features, we collect:
- Phone numbers (caller and recipient)
- Call duration, timestamps, and connection quality
- Call recordings (when enabled and with consent)
- Voicemail messages and transcriptions
Purpose of Communications Data Collection:
We collect communications data to:
- Provide CRM communication features and functionality
- Track and manage customer conversations and interactions
- Maintain communication history and records
- Process opt-out requests and manage consent preferences
- Improve service quality and user experience
- Comply with legal and regulatory requirements
- Prevent fraud, abuse, and unauthorized use
4. Third-Party Service Providers (A2P Messaging)
We use trusted third-party service providers to deliver SMS/text messaging, email, and voice communication features. Your communications data is processed by these providers as described below.
SMS/Text Messaging Provider:
Twilio Inc. - We use Twilio as our primary SMS/text messaging service provider. When you send or receive text messages through our Service:
- Your phone number, message content, and metadata are transmitted to and processed by Twilio
- Twilio's infrastructure delivers messages to mobile carriers and recipients
- Twilio provides delivery status, error reporting, and message routing
- Twilio's privacy policy and terms apply to their processing of your data
Learn more: Twilio Privacy Policy
Other Communication Providers:
We may also use additional service providers for:
- Email Delivery: Email service providers for transactional and marketing emails
- Voice Services: VoIP and telephony providers for voice calling features
- Cloud Infrastructure: Cloud hosting and storage providers for data processing
All third-party providers are contractually required to protect your data and use it only for providing services to us. We conduct due diligence to ensure providers maintain appropriate security and privacy standards.
5. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision:
- Provide, operate, and maintain the Service
- Process transactions and manage subscriptions
- Enable communication features (SMS, email, voice)
- Store and manage your customer relationship data
Communication:
- Respond to your inquiries and provide customer support
- Send service updates, security alerts, and account notifications
- Deliver marketing communications and promotional materials (with consent)
- Send newsletters and educational content
Improvement and Analytics:
- Improve and optimize the Service and user experience
- Analyze usage patterns, trends, and performance metrics
- Develop new features and functionality
- Conduct research and data analysis
Security and Compliance:
- Protect against fraud, abuse, and unauthorized access
- Comply with legal obligations and regulatory requirements
- Enforce our terms and policies
- Resolve disputes and protect our rights
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., Twilio for SMS, payment processors, cloud hosting providers)
- Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, property, safety, or that of our users or the public
- With Your Consent: When you have given us explicit permission to share your information
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with redundancy and backups
- Access controls and authentication procedures
- Regular security assessments and vulnerability testing
- Employee training on data protection and security practices
- Monitoring and logging of system access and activities
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
General Rights:
- Access: Request access to your personal information and obtain a copy
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a portable, machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests or for direct marketing
SMS/Communications Rights:
- Access SMS Data: Request access to your SMS message history and metadata
- Delete SMS Data: Request deletion of your SMS communications data
- Opt-Out of SMS: Stop receiving text messages at any time (see opt-out instructions below)
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
- Email: info@expertincubators.com
- Phone: +1 (863) 412-1045
- Account Settings: Manage preferences in your account dashboard
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. Communication Opt-Out Instructions
How to Opt-Out of SMS/Text Messages:
You can stop receiving text messages from us at any time using any of these methods:
- Reply STOP: Text STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us
- Text Direct: Send STOP to +1 (863) 412-1045
- Account Settings: Update your SMS preferences in your account dashboard
- Email Us: Send your opt-out request to info@expertincubators.com with your phone number
- Call Us: Contact us at +1 (863) 412-1045 to opt-out
After opting out, you will receive one final confirmation message. Please allow up to 48 hours for your opt-out request to be fully processed. You may still receive transactional messages related to your account.
How to Opt-Out of Email Communications:
- Unsubscribe Link: Click the "Unsubscribe" link at the bottom of any marketing email
- Account Settings: Manage email preferences in your account dashboard
- Email Us: Send your opt-out request to info@expertincubators.com
We will process email opt-out requests within 10 business days as required by the CAN-SPAM Act. You may still receive transactional emails related to your account and service usage.
How to Opt-Out of Voice Calls:
To stop receiving non-essential voice calls:
- Email info@expertincubators.com with your opt-out request
- Call +1 (863) 412-1045 and request to be added to our Do Not Call list
- Update your call preferences in your account settings
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website and Service
- Improve website functionality and performance
- Deliver relevant content and advertisements
- Analyze traffic and usage patterns
Types of Cookies We Use:
- Essential Cookies: Required for the Service to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your activity to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Data: Retained while your account is active and for a reasonable period after closure
- SMS/Communications Data: Retained for up to 7 years for compliance and business purposes
- Transaction Records: Retained for 7 years for tax and accounting purposes
- Marketing Data: Retained until you opt-out or request deletion
- Backup Data: May be retained in backups for up to 90 days after deletion
When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in anonymized or aggregated form for analytical purposes.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.
Our primary servers are located in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
We take appropriate safeguards to ensure your information receives adequate protection, including using standard contractual clauses approved by regulatory authorities and ensuring our service providers maintain appropriate security measures.
13. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@expertincubators.com. If we discover we have collected information from a child under 18, we will delete it promptly.
14. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of personal information we collect, use, and share
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights
To exercise these rights, contact us at info@expertincubators.com or call +1 (863) 412-1045. We will verify your identity before processing your request.
15. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- Right of access, rectification, and erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
Legal Basis for Processing:
We process your personal information based on:
- Contract: To provide the Service and fulfill our contractual obligations
- Consent: When you have given explicit consent (e.g., for marketing communications)
- Legitimate Interests: For business operations, security, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
16. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our Service.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (if you have provided your email address)
- Displaying a prominent notice in the Service
Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Expert Incubators LLC
SalesMax CRM
info@expertincubators.com
For privacy inquiries and data requests
+1 (863) 412-1045
For SMS opt-out and privacy questions
We will respond to your inquiry within 30 days. For urgent privacy matters, please call us directly.
By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree to this policy, please do not use our Service.